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Position Detail - Notetaking Coordinator & Office Manager

Notetaking Coordinator & Office Manager

Apply now Job no: 492709
Work type: Staff Full-time
Location: South Hadley, MA
Categories: Other

Position Type: Staff Full-time

Hours per week: 37.5   

Weeks per year: 52

Work Schedule: M-F 8:30 -5:00 

Department Summary & Job Purpose:

Mount Holyoke College is seeking a professional to join a team focused on the delivery of accommodations and services for students with disabilities. The successful candidate will join AccessAbility Services, the College’s office to provide academic, residential, dining, and employment accommodations for students with documented disabilities, and work in collaboration with colleagues in Student Success and Advising. Prime responsibilities include serving as the office’s initial point of contact by monitoring the office's phone and general email, as well as the coordination of disability related documentation for students as part of their registration with AccessAbility Services for disability related accommodations on campus. In addition, the AccessAbility Services Coordinator will coordinate the implementation of the notetaking accommodation for students. Finally, the Coordinator will support the work of the Technology Access Coordinator by supporting the creation of accessible materials for student use in academic courses. There will be ample opportunities for the Coordinator to work directly with students as well as collaboratively with other staff within AccessAbility Services, Student Success and Advising and colleagues across campus. AccessAbility Services is positioned within both the academic and student life divisions reflecting the College’s integrated and collaborative approach to serving students. The AccessAbility Services Coordinator reports directly to the director of student success and advising.


Core Job Duties and Responsibilities: 

  • It is estimated that tasks will be roughly divided evenly between coordinating note-taking, office administrative tasks, and work in support of the technology access coordinator and providing assistive technology for students.
  • Collaborate in the coordinating note-taking accommodations for students registered with AAS
  • Screening and hiring student workers to serve as note-takers
  • Providing training and supervision of note-takers
  • Overseeing the electric collection and dissemination of notes to registered students
  • Managing requests from students registered with AAS for notetaking accommodations
  • Providing support to students receiving notes as an accommodation
  • Monitoring satisfaction and soliciting feedback from student workers and registered students with AAS
  • Participation in the assessment efforts and data collection related to note-taking
  • Engagement and leadership in efforts to streamline and improve hiring practices and implementation of the note-taking accommodation
  • Participate in AccessAbility Services team meetings and work collaboratively as a member of the team in planning and implementation of office services and activities.
  • Provide administrative support to the office of AccessAbility Services including the tracking of students through the registration process
  • Responding to phone calls and inquiries o Managing the AccessAbility Services email account and triaging questions and requests
  • Managing the AAS web page
  • Running periodic reports regarding demographics, use, as requested for the office and for external entities for reporting purposes
  • Providing administrative support to the Accommodation Coordinators and Technology Access Coordinator
  • Working with the Director of Student Success and Advising on budget tasks
  • Provide support and coordination of reporting efforts within the Office of Student Success and Advising
  • Work closely with the Director and others as appropriate related to the internal assessment and data collection efforts
  • Support technology access coordinator in the processes of document conversion of course materials into high quality alternatively formatted media such as: Braille, electronic text (e-text), digital audio and enlarged text. This includes identifying and contacting external resources such as publishers, AccessText, and websites
  • Support technology access coordinator in the training and supervision of eligible students on the use of alternate media and assistive technology hardware and software appropriate to their learning style.
  • Support the coordination and the acquisition and upkeep of software, hardware, and other auxiliary aids (i.e. interpreters, live captioning services, etc.).
  • Assist in the evaluation, procurement, installation, configuring, installing, maintenance, and trouble-shooting of a variety of hardware and software involved in the delivery of support services such as Dragon Naturally Speaking, Kurzweil 3000 and 1000, and JAWS.
  • Participate in the development of trainings and resources consistent with the College’s goals of access, equity and inclusion for faculty, staff, and students
  • Other tasks as assigned

Qualifications: Candidate must have strong organizational skills, ease with working with students, and experience in a collaborative team setting. Candidates must have excellent oral and written communication skills and an ability to work independently.

Preferred Qualifications: Individuals with experience in higher education, assistive technology, student support, or working with students with disabilities are preferred.  Interest in learning more about assistive technology and disability services is required


Physical Demands: Position is largely sedentary work requiring repetitive motions of writs, hands and fingers. Employee will need to be able to received detailed information through oral communication. Employee must have the ability to express and exchange ideas by means of the spoken word and possess sufficient clarity of speech to discern verbal instructions and communicate effectively in person, by telephone and via video conferencing. Employee is is required to be able to prepare figures, view a computer terminal and engage in extensive reading of text and figures. Employee will also operate office equipment and computers to perform essential duties and responsibilities.

Working Conditions: The employee is not substantially exposed to adverse environmental conditions (such as in
typical office or administrative work).  

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified
employees that will allow all of its students, faculty, staff and those associated with them to successfully
carry out the mission of the college. As a condition of employment, the College will conduct appropriate
background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as
the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver

Credential) are completed and utilized in the hiring process and Five College Office of Compliance and
Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants: 

Apply online by application deadline. Application materials must include 1) a cover letter summarizing
interests and qualifications, 2) a complete resume or curriculum vitae, and 3) contact information for 3
professional references. 

Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

Mount Holyoke College is an Equal Opportunity Employer. 

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