Skip to main content
Log in / Create Account

Position Detail - Officer, Volunteer & Class Management

Officer, Volunteer & Class Management

Apply now Job no: 492710
Work type: Staff Full-time
Location: South Hadley, MA
Categories: Advancement/Alumnae Affairs

Position Type: Staff Full-time

Hours per week: 37.5   

Weeks per year: 52

Work Schedule: 8:30-5:00 

Department Summary & Job Purpose:

The Mount Holyoke Fund Officer for Volunteer and Class Management works to enhance and support The Mount Holyoke Fund volunteer program with the ultimate goal of increasing participation and levels of annual support. The Officer will work closely with colleagues across the department to develop comprehensive strategies and tactical plans for recruiting, training, supporting and stewarding Mount Holyoke Fund volunteers. The Officer also directs and supports The Mount Holyoke Fund strategy and direct volunteer management for 20 classes including 4 reunion classes each year with the goal of achieving established dollar and participation goals within each class. This position will also manage a small group of student workers who perform a variety of duties for The Mount Holyoke Fund.


Core Job Duties and Responsibilities: 

Volunteer Management and Support Work with the Associate Director for Volunteer and Class Management to:
  • Develop comprehensive volunteer recruitment, training, retention and stewardship strategies and plans for The Mount Holyoke Fund with the goal of growing and diversifying the volunteer population.
  • Develop and promote new volunteer roles and opportunities beyond the traditional class agent role.
  • Continually improve and expand the comprehensive volunteer toolkit of training and support materials.
  • Maintain and support the Volunteer Hub, the online platform for volunteer reports and training materials.
  • Plan the annual volunteer conference in coordination with Alumnae Association and Development colleagues.
  • Plan and staff both regional in-person events and virtual events for training and/or stewardship of Mount Holyoke Fund Volunteers.
  • Travel as needed to meet volunteers and support volunteer events and trainings.
Class Management
  • Act as direct staff liaison to 20 classes including 4 reunion classes each fiscal year.
  • Train, support, and communicate regularly with head class agents and class agents in each class to set goals, plan initiatives, motivate, inspire, direct, assess and update them on their efforts and successes.
  • Focus on volunteer recruitment and diversification within each class.
  • Work with colleagues in leadership gifts to develop annual giving solicitation strategies for leadership gift prospects in assigned classes.
  • Develop all class specific communications for assigned classes.
Student Workers
  • Recruit, hire, train and oversee a small group of student workers who perform a variety of duties for The Mount Holyoke Fund including, but not limited to, phonathon calling, stewardship messaging and office work.
  • Manage small portfolio of leadership annual giving prospects for direct solicitation efforts. Personally visit to qualify, cultivate, and/or solicit, as necessary.
  • Actively participate in other Development activities as requested or required, including, but not limited to, attendance at college functions, the annual September Volunteer Conference and other volunteer events, recent alum and student events, and Reunion weekends.
  • Contribute to overall Mount Holyoke Fund discussions affecting annual giving priorities and strategies.
  • Provide assistance and support in other duties as assigned.


• Bachelor’s degree required.
• 2-3 years’ experience in annual fund work or other volunteer management.

Preferred Qualifications:

• Candidate must possess excellent organizational skills, ability to balance multiple projects and tasks, analytical and technical aptitude, and attention to detail.
• Strong verbal and written communication skills and interpersonal customer service skills.
• Ability to work both independently and creatively within established guidelines, while at the same time functioning as a member of a team in a complex fundraising environment.
• Demonstrated relationship building experience, leadership skills, mature judgement, and discretion, initiative, and continuous improvement.
• Database experience, proficient in Microsoft Office Suite (particularly Excel); and ability to learn new software.
• Familiarity with and use of social media platforms.
• Willingness to travel domestically with some evenings and weekends required throughout the year. Valid driver’s license required.
• Desire to be part of a strong team.


Compliance Requirements: 

Physical Demands: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions: The employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).  

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified
employees that will allow all of its students, faculty, staff and those associated with them to successfully
carry out the mission of the college. As a condition of employment, the College will conduct appropriate
background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as
the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver

Credential) are completed and utilized in the hiring process and Five College Office of Compliance and
Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants: 

Apply online by application deadline. Application materials must include 1) a cover letter summarizing
interests and qualifications, 2) a complete resume or curriculum vitae, and 3) contact information for 3
professional references. 

Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

Mount Holyoke College is an Equal Opportunity Employer. 

Advertised: Eastern Daylight Time
Applications close:

Back to search results Apply now Refer a friend

Share this:

| More