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Position Detail - Support Services Assistant/Driver

Support Services Assistant/Driver

Apply now Job no: 493633
Work type: Staff Full-time
Location: South Hadley, MA
Categories: Service/ Maintenance/ Facilities

Position Type: Staff Full-time

Hours per week: 37.5   

Weeks per year: 52

Work Schedule: Monday-Friday, 8:00am-4:30pm 

Department Summary & Job Purpose:

The Facilities Management department supports the administration, faculty, staff and students in the quality planning and development of facilities projects that support our mission. Our talented staff of approximately 140 FTEs (Cleaning, Mechanical Trades, Central Heating Plant, Grounds, Carpentry, Stockroom, EH&S, Fleet Services, and Mail Services & Duplication) are responsible for more than 2,000,000 SF of property in over 60+ major buildings and for maintaining more than 300 acres.

The Support Services Assistant/Driver supports the daily operation of the Mail and Copy Centers. The Support Services Assistant/Driver receives and sorts all faculty and staff mail and packages from all carriers. Deliver faculty and staff mail and packages to campus locations, including the science center. The role also processes print and copy jobs in the Copy Center. The Support Services Assistant reports directly to the Manager of Mail and Copy Services Manager.


Core Job Duties and Responsibilities: 

  • Receives and sorts all faculty, staff and student mail and packages; prepares that mail for delivery to campus locations from internal mail, USPS, UPS, FedEX Ground and FedEX Express. •Processes outgoing mail utilizing a computerized postage meter, including weighing and rating all classes of mail. •Drive college owned vehicle in order to deliver faculty, staff and administrative mail and packages to designated campus locations for 2+ days per week and occasionally more as needed. •Processes and enters billing charges for daily incoming business reply mail. •Processes and researches shipments through other private carriers’ software applications. •Provides guidance to student employees to ensure the orderly completion of tasks and smooth flow of customers. •Reviews postage balances in the meter and in physical stamps. Advises the Mail and Copy Services Manager regarding balances. •Advises departments on the most cost effective mailing options. •Resolves lost package issues with members of the community. •Assist with customer service as the front service counter. •Safety training as required. •Other duties as assigned. 


•At least 3 years of experience working in mail services or distribution
•Strong attention to detail
•Commitment to customer service and diplomacy; including strong interpersonal skills
•Possesses integrity, ethics and respect for confidentiality
•Ability to work in a fast-paced, multifaceted organization
•Proficiency with using software including database, electronics and Microsoft products
•Able to work in a team environment, as well as individually
•Demonstrated ability to multi-task several assignments at the same time

Preferred Qualifications:


Compliance Requirements: 

Physical Demands: 

•Essential job function requires sitting (driving) for long periods of time.
•Essential job function requires operation of foot and/or hand controls.
•Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork, lift/carry/push/pull objects that weigh up to 25 pounds.
* - Consistent with its obligations under the law, the College will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Working Conditions: 

•Work is performed primarily in an interior/office environment
•Occasional travel on campus to departments/buildings or to local off-campus locations

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants: 

Apply online; application materials must include:

  1. A cover letter summarizing interests and qualifications
  2. A complete resume or curriculum vitae
  3. Contact information for 3 professional references

Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

Mount Holyoke College is an Equal Opportunity Employer. 

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