Position Detail - Sr Associate Director of Systems & Reporting

Position Type: Staff Full-Time (Hybrid)

Hours per week: 37.5   

Weeks per year: 52

Work Schedule: Monday through Friday, 8:30 am to 5:00 pm 

Salary range: $80,000 - $85,000

Department Summary & Job Purpose:

The Alumnae and Development Data Services department is committed to collecting, maintaining, and providing accurate and useful data to support the operations of the Alumnae Association and the Office of Development and to aid staff and volunteers in meeting their goals and business objectives. Reporting to the Director of College Relations Data Services, the Senior Associate Director of Reporting & Systems provides leadership to four data professionals and plays an integral part in the development of strategies for data integration and reporting to achieve accuracy and optimal usability.

The Senior Associate Director will develop relevant and required reports and will assist with daily operational and administrative tasks within the ADDS team. These tasks require a clear understanding of the office’s business processes and workflows. The Senior Associate Director will work closely with the Director and other staff to support the office’s mission to engage and cultivate constituents by providing information that will assist leadership in making data-driven decisions. The individual will need to be highly detail-oriented and collaborative.

The Senior Associate Director participates in cross-campus projects related to the maintenance of current data systems and implementation of new data enhancements and reporting tools and makes recommendations for enhancements to business processes and tools to ensure streamlined workflow and the efficient use of resources.

Core Job Duties and Responsibilities: 

• Supervise two data professionals responsible for data entry, maintenance, and reporting. 
• Design, execute, and maintain customized reports from relational databases using tools such as SAP Business Objects and Informer. 
• Utilize tools such as Tableau and Power BI to develop dashboards and data visualizations that drive fundraising and engagement performance and support management decision-making. 
• Develop and maintain a comprehensive and integrated plan for data maintenance, improvement, and enhancement, identifying techniques to maximize accuracy while supporting business goals and objectives. 
• Monitor and coordinate the workflow of reports and information requests. Delegate tasks as appropriate, reviewing work to ensure accurate information is delivered while meeting deadlines. 
•  Oversee the administration of applications, including engagement (iModules and PeopleGrove), and intranet (SharePoint) platforms. 
• Work with institutional colleagues across the university to identify, acquire, and update data for strategic integration within the constituent database. 
• Collaborate with LITS and other campus departments on projects related to data management and data enhancements. 
• Train and provide feedback to staff on report creation; train staff on database usage and how to access information using reporting tools like Business Objects and Entrinsik Informer. 

Qualifications: 

• 3 years experience working in a gift administration, sales, or CRM platform.
• Background in higher education with an emphasis on fundraising preferred may be substituted with equivalent or similar experience in a non-profit or business environment.
• High-level knowledge of constituent databases, workflows, documentation, data integrity, quality control, financial controls, and audits.
• Knowledge of regulations and guidelines governing fundraising, gift processing, and gift accounting (IRS, CASE, FASB/GASB, etc.).
• Experience with various reporting tools, with a strong preference for SAP Business Objects, Tableau, and Informer.
• Experience with configuring administrative applications and workflow and form development.
• High level of computer literacy, including proficiency in Google Workspace and an aptitude for learning new software.
• Experience with development, test, and production software cycles preferred, including the ability to work with vendors to identify “bugs” and work to resolve errors.
• Excellent oral and written communication skills and an ability to communicate effectively with a wide variety of constituents in an approachable and professional manner.
• Demonstrated excellence in problem-solving and critical thinking.
• Propensity for attention to detail, organization, and time management.
• Perform with independent judgment and discretion while balancing competing needs in a resource-constrained environment.
• Demonstrate flexibility and resilience while meeting tight deadlines.

Preferred Qualifications:

• Bachelor’s degree or equivalent work experience in a related field.
• Five years of relevant experience
• Extensive knowledge of database systems, data entry automation and information tracking.

License/Certifications:

Compliance Requirements: 

Physical Demands: 

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Sufficient clarity of speech required includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone.
• The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Employee operates office equipment and computers to perform essential duties and responsibilities.

Working Conditions: 

• The employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
  Protection from weather conditions but not necessarily from temperature changes. Activities occur inside and outside environments.
    

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants: 

Apply online; application materials must include:

1. A cover letter summarizing interests and qualifications
2. A complete resume or curriculum vitae
3. Contact information for 3 professional references

Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

Mount Holyoke College is an Equal Opportunity Employer.