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Position Detail - Assistant Director, Metrics & Operations

Assistant Director, Metrics & Operations

Apply now Job no: 493700
Work type: Staff Full-time
Location: South Hadley, MA
Categories: Career Development Services

Position Type: Staff Full-time

Hours per week: 37.5   

Weeks per year: 52

Work Schedule: M-F, 8:30 AM - 5:00 PM 

Compensation:  Starting salary range: $47,000 - $50,000 / year 

Department Summary & Job Purpose:

The Career Development Center at Mount Holyoke College fosters lives of intent and purpose through career curiosity, confidence, and knowledge. We support students with all aspects of career development, including exploring their interests, refining career paths, building relevant skills and connections, and gaining practical experience. In addition to advising, resources, workshops, alum and employer events, and jobs and internships, we also improve access to opportunities through the college’s Student Employment and Lynk Summer Funding programs.

As a key member of the team, the Assistant Director takes leadership on the CDC’s collection and use of data, as well as the administration and maintenance of the CDC’s technical & budgetary systems. The Assistant Director collaborates closely with colleagues both in the CDC and across campus related to data collection and management. The AD manages multiple priorities, assesses and evaluates shorter-term and longer-term goals, and works with a range of students, alumnae, faculty, and staff. This individual works closely with partners in Institutional Research, LITS, academic departments, the Alumnae Association, and Advancement. In addition to data and systems, the Assistant Director manages purchasing & budget in support of the Executive Director.


Core Job Duties and Responsibilities: 

  • Collaborate with CDC colleagues to identify and articulate the performance metrics used to assess the CDC’s progress on a variety of goals, and with the Associate Director, Communications & Metrics to produce data visualizations that illustrate the CDC’s work.
  •  Maintain and continuously improve a central dashboard and key metrics showing the performance benchmarks established for the CDC, as well as progress toward identified goals. Establish and refine data collection and reporting processes that support the identified metrics, and regularly gather and integrate data so the dashboard can be used to show progress, identify challenges, and inform decisions. 
  • Contribute to the “knowledge rate” project to collect information on the post-graduate destinations of Mount Holyoke students, in close collaboration with Institutional Research and the Alumnae Association. 
  • At the discretion of the Executive Director, hire, train and supervise student staff in their work on CDC data, metrics & research projects. 
  • Oversee the use of the CDC’s main career services management system (Handshake) and other career services and contact management platforms (Big Interview, Less Annoying CRM, etc), including reporting on data collected through the systems. 
  • % - Support users on use of the main CSM and related systems and provide information on updates that may affect workflow, including co-chairing the internal Data & Technology Users Group. Collaborate regularly with colleagues to continuously monitor and improve the systems, and to resolve technological issues as needed. 
  • Work closely with CDC colleagues and cross-campus partners to ensure operating procedures and technology systems related to relationship management, advising, and career development are up-to-date, complement each other, and enable excellent customer service as well as efficient workflows. 
  • Coordinate the CDC’s use of assessment tools such as surveys and measures of learning outcomes. Collaborate with the Associate Director, Communications & Metrics, the Executive Director and CDC colleagues to create and advance an assessment strategy. 
  • Advise CDC and partners on technology systems related to relationship management and advising
  • When applicable, work with relevant College and external research teams to provide advice on available data related to career preparation and outcomes, and compile, clean, and analyze data sets used in research. 
  • Participate in working groups related to data and assessment across campus. 
  • Assist with the approval of job postings and employer account requests for use of the online recruiting platform during high-volume periods 
  • Purchasing & Budget, including: Administer all financial processes for the CDC, including purchasing cards, petty cash, reimbursements, and purchasing, liaise with the Financial Services office, and support the director in managing the budget. Facilitate department event planning committees and related work as needed including budget oversight and vendor negotiations;
  • Other duties may be assigned. This regular, 12-month position reports to the Associate Director, Communications & Metrics, and works closely with all CDC staff members. Occasional evening and/or weekend work is required. 
  • Remote work hours may be permitted for tasks that are independent in nature. Increased opportunities for remote work are typically available during January and summer break periods. Hybrid work agreements are made at the discretion of the Executive Director.

Qualifications: A bachelor’s degree and prior experience with career advising for undergraduate students; analyzing and managing large data sets; using data in program assessment and to inform decision-making; and experience using technology systems to improve workflows, data accuracy, and to ensure progress toward benchmarks is required.

Well-qualified candidates will have:
a demonstrated interest in liberal arts issues and an appreciation for the value of a liberal arts education
experience collecting, analyzing, presenting, and managing data, and using data to assess progress and inform organizational decisions
the ability to counsel and advise college students and college graduates from all academic areas and social identities, and a demonstrated commitment to principles of community and diversity
experience with event or program planning and management
excellent writing, presentation, interpersonal, organizational, and problem-solving skills
an ability to communicate quickly and thoroughly with many different stakeholders in a fast-paced environment
proficiency with a variety of technology systems for collecting, analyzing, and visualizing data (examples might include Qualtrics, SPSS, and Tableau) and a high level of Excel proficiency
a demonstrated ability to utilize computerized employment and contact management systems
the ability to work independently and creatively to develop and lead programs, solve problems, resolve differences and contribute effectively to the Career Development Center team
a demonstrated ability to work collaboratively with students, faculty, alumnae, and professionals from a variety of fields

Preferred Qualifications: A master’s degree, or commensurate experience, in a related field, 1-3 years of career development experience in a higher education setting, and/or experience designing and managing an assessment strategy are preferred.


Compliance Requirements: 

Physical Demands: Sedentary.

Working Conditions: The employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).  

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants: 

Apply online; application materials must include:

  1. A cover letter summarizing interests and qualifications
  2. A complete resume or curriculum vitae
  3. Contact information for 3 professional references

Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

Mount Holyoke College is an Equal Opportunity Employer. 

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