Department Summary & Job Purpose:
Medical Assistants are part of the health care team offering primary care clinical services for the college student population. The primary function is clinical support for patient visits with clinicians (i.e., rooming patients, in-office procedures, and lab tests). Additionally, clinic assistants support the clinic's daily operations via health-related administrative duties (i.e., referrals, scheduling, and medical records). MAs operate within their trained scope of care and must adhere to the same confidentiality regulations and standards of medical documentation. They support the mission and philosophy of College Health Services, the Division of Student Life, and Mount Holyoke College, promoting multiculturalism and inclusivity for all.
Core Job Duties and Responsibilities:
- Clinical- Direct patient care responsibilities: • Prepare patients for clinician appointments (i.e. collect vital signs, meds/allergies, the reason for visit, related screening surveys, etc.) • Perform related MA procedures as related to the patient’s visit (i.e., EKGs, ear lavage, fitting for orthopedic supports), etc.) • Document medical information & MA procedures in the electronic health record • Manage efficient patient flow, exam room utilization • Collect specimens and perform point-of-care testing on patients per clinician orders and lab protocols. • Collect patients’ specimens, including phlebotomy, per clinician orders and process them for testing by an outside contracted lab. • Maintain clean, organized, appropriately stocked clinic and exam rooms. • Operate only within the professional scope and seek the consultation of licensed clinical staff for medical concerns/urgencies. • Adhere to federal, state, college, and departmental privacy, confidentiality, and safety regulations. Under the direction of the patient’s PCP, coordinate patient care/communication: • Help manage medication refill requests • Communicate (phone or messaging) lab results, follow-up plans • Process referrals & outside diagnostic testing, ensuring prior authorization when needed • Support communication between Health Services medical providers and other campus partners (i.e., counseling service, athletic trainers, academic deans) -
- Medical administrative duties - • Scan/upload outside health records into student’s medical chart • Manage referrals to specialists • Fax results/records to outside medical offices • Other healthcare administrative duties as assigned
- Medical Reception - Cover front desk/clinic reception as needed &/or as assigned. • Greet incoming patients, visitors • Manage self-check-in stations; check in patients for scheduled visits as needed, verifying patient info is current. • Ensure annual forms and any pre-visit health questionnaires have been completed. • Process paperwork related to that day’s patient visits • Manage the main CHS phone line • Take messages for all CHS staff and disposition appropriately • Document clinically related inquiries into the patient’s medical record and direct them to the appropriate clinician • Schedule patient visits according to protocols established within CHS, including scheduling follow-up visits as patients “check out” after medical appointments • Process the prescription delivery by the pharmacy and pick-up by students.
- Other/misc - • Participate in departmental, divisional, and College-wide meetings • Actively engage in professional development including required continuing education for certification, diversity/equity/inclusion training, & CHS/MHC staff development • Support project work within Health Services (i.e., chart audits, quality improvement)
Qualifications: • High School diploma
• Certification as a Medical Assistant in Massachusetts
• Competency in phlebotomy
• Competency in immunization administration
• At least one year of experience working in a medical office setting
• Experience performing vital signs
• Current CPR certification
• Computer skills sufficient for basic word processing and spreadsheet management, documenting in the electronic health record, email communication
• Solid and respectful communication skills, both written and verbal
• Demonstrates commitment to working with individuals from diverse backgrounds
Preferred Qualifications: • Associates Degree in healthcare field
• Phlebotomy certification
• Point of care laboratory testing experience
License/Certifications: • Basic Life Support CPR
• Medical Assistant or Nursing Assistant in Massachusetts
Compliance Requirements: • Background check
• Signed confidentiality agreement
• Fire safety
• Blood borne Pathogen Training
• Immunization per state guidelines
• Cyber-security training
Physical Demands: • Standing and walking, performing clinical duties such as rooming patients and stocking clinic rooms. Bending and lifting to assist patients, carrying and restocking supplies.
• Pushing wheelchairs for non-ambulatory or injured patients.
• Sitting while attending to administrative tasks.
Working Conditions: • Present at Health Services during scheduled open hours. Needs to observe universal precautions with each patient. May need to wear additional personal protective equipment depending upon patient presentation/concerns (masks, gowns, goggles, etc. for protection against droplets, aerosol, blood, and other bodily fluids).
• Work is primarily performed at Health Services. There may be infrequent opportunities to work remotely, doing project work and billing. This is done at the supervisor's discretion.
Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.
Special Instructions for Applicants:
Apply online; application materials must include:
- A cover letter summarizing interests and qualifications
- A complete resume or curriculum vitae
- Contact information for 3 professional references
Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.
Mount Holyoke College is an Equal Opportunity Employer.