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Position Detail - Summit Training Coordinator

Summit Training Coordinator

Apply now Job no: 493705
Work type: Staff Full-Time (Hybrid) Temporary
Location: South Hadley, MA, Hybrid - South Hadley, MA
Categories: Information Technology

Position Type: Staff Full-Time (Hybrid) Temporary

Hours per week: 37.5   

Weeks per year: 52

Work Schedule: Monday through Friday, 8:30 am to 5:00p; occasional nights and/or weekends as needed 

The annual salary for this position is $56,000 - $60,000. 

Department Summary & Job Purpose:

The Summit Project is a multi-year initiative the Mount Holyoke College community developed to implement the student-centered vision for services and processes. The Summit Training Coordinator is a key project team member responsible for implementing the Workday Human Capital Management (HCM), Finance, Payroll, and Student systems at Mount Holyoke College. This role focuses on designing, developing, and delivering comprehensive end-user training programming to ensure employees' successful adoption and utilization of Workday across the College. In close partnership with the Summit Project Manager, Summit Change Management Lead, and Alchemy implementation partners, the Training Coordinator will collaborate with various stakeholders, including functional leads and subject matter experts, to identify training needs, adapt training materials, develop training materials, and deliver effective training sessions.

This position is eligible for a combination of remote work and on-site work. The remote work schedule will be defined between the successful candidate and the supervisor and is subject to approval and periodic review of alignment with the College’s Flexible and Adaptive work processes.  Evening and weekend work may, at times, be required.


Core Job Duties and Responsibilities: 

  • Training Needs Assessment
    • Collaborate with the implementation partner consultants and project stakeholders to identify training requirements and target audiences.
    • Conduct training needs assessments to understand end-users ' skill levels and knowledge gaps.
    • Work with subject matter experts to analyze Workday business processes and system configurations to determine training scope and objectives.
  • Training Program Development
    • Design and develop end-user training materials, including user guides, job aids, and e-learning modules, based on the identified needs.
    • Create engaging and interactive training content that aligns with adult learning principles and best practices.
    • Develop training curricula and learning paths tailored to user roles and responsibilities.
    • Revise existing training materials and user guides as Mount Holyoke adopts and deploys new or existing Workday functionality.
  • Training Evaluation and Feedback
    • Maintain accurate records of training activities, attendance, and user progress.
    • Prepare training-related documentation, such as training schedules, communication materials, and user guides.
    • Collaborate with project team members to ensure consistent and timely communication of training updates and initiatives in alignment with project milestones.
  • Documentation and Communication
    • Maintain accurate records of training activities, attendance, and user progress.
    • Prepare training-related documentation, such as training schedules, communication materials, and user guides.
    • Collaborate with project team members to ensure consistent and timely communication of training updates and initiatives.
  • Other Responsibilities
    • Furthers Mount Holyoke’s diversity, equity, and inclusion (DEI) goals by engaging with colleagues to create a welcoming, inclusive, accessible, and user-centered environment where diverse students, faculty, and staff can thrive.
    • Ensures compliance with professional and technology standards, license and regulatory requirements, and MHC standards, policies, and procedures.
    • Maintains a high level of quality customer service.
    • Evening and weekend work, as necessary.
    • Performs related duties as assigned. 


  • A combination of education and experience that supports the requirements of the position.
  • 2-3 years prior experience in leading end-user training programs
  • Proficiency in developing training materials using various media, including written guides, e-learning modules, and presentations.
  • Excellent communication, presentation, and facilitation skills with the ability to engage and motivate stakeholders at various levels of the organization
  • Demonstrated project management abilities, including managing multiple priorities and deadlines
  • Strong understanding of adult learning principles and instructional design methodologies
  • Demonstrated commitment and ability to contribute to an inclusive working and learning environment in which diverse individuals can thrive
  • Enthusiastic service orientation with sensitivity to the needs of users at all skill levels

Preferred Qualifications:

  • Bachelor's degree in Human Resources, Training and Development, Instructional Design, or a related field
  • 3-5 years experience in leading end-user training programs, preferably for Workday or other enterprise-wide software implementations
  • Familiarity with the Workday Platform and Student or similar ERP systems is highly desirable.
  • Relevant certifications in training and development (e.g., Certified Professional in Learning and Performance, Certified Professional in Training Management) are a plus.
  • Experience working in an academic setting

Physical Demands: Operates office equipment and computers to perform essential duties and responsibilities.
Sufficient clarity of speech required includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone.
Walking: Moving about on foot to accomplish tasks, moving from one work site to another.

Working Conditions:   The employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants: 

Apply online; application materials must include:

  1. A cover letter summarizing interests and qualifications
  2. A complete resume or curriculum vitae
  3. Contact information for 3 professional references

Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

Mount Holyoke College is an Equal Opportunity Employer. 

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