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Position Detail - Community Service Officer

Opportunities that have been posted after the 1st of April, 2024, are accessible by clicking this link.

Community Service Officer

Apply now Job no: 493775
Work type: Staff Full-time
Location: South Hadley, MA
Categories: Public Safety and Service

Position Type: Staff Full-time

Hours per week: 40   

Weeks per year: 52

Work Schedule: Varies 

Department Summary & Job Purpose:

The Mount Holyoke College Department of Public Safety and Service is a full-service agency that serves the College Community and operates 24 hours a day, 7 days a week. We seek a full-time, non-sworn Community Service Officer to join our team. This position requires weekend work and varied shifts. Be part of a collaborative, inclusive, engaged community of students, faculty, and staff. We offer competitive wages and benefits for employees and their families.


Core Job Duties and Responsibilities: 

  • Safeguard the campus community by foot, bicycle or authorized vehicle, reporting unsafe conditions, maintenance issues, lights out, and other issues affecting community welfare
  • Lock and unlock buildings, rooms, doors, and windows as assigned 
  • Provide walking safety escorts and assist with transports as directed for members of the community
  • Assist members of the community and visitors with campus information, directions, and aid
  • Respond with sworn officers to fire alarms or other similar life safety-related concerns
  • Ensure students have the information and tools they need to maintain a safe and enjoyable living and learning environment.
  • Enforce college parking regulations
  • Engage the community on a daily basis – inclusive of conducting foot patrols – and generally interact with people in a casual, friendly, manner. Assist with department outreach programs.
  • Provide emergency medical treatment at level certified 
  • Understanding of the Clery Act, its reporting obligations, and other requirements 
  • Provide crowd and parking control at events and emergencies. Working with students and event hosts to reduce harm at student-hosted social events. Specifically, the team meets with student hosts prior to, during, and after the completion of events. - 

Qualifications: • High School Diploma or equivalent
• Valid driver’s license and successful credentials in order to operate College vehicles
• Strong customer service, time management, and communication skills
• Ability to take initiative; work independently and with team members within and outside of the department
• Commitment to, experience with and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds and identities
• Demonstrated compassion and commitment to diversity, equity, and inclusivity
• Demonstrated interpersonal, written, and verbal communication skills as well as the exercise of diplomacy and to function efficiently under extreme conditions
• Requires sensitivity to issues of confidentiality
• CORI check with satisfactory results

Preferred Qualifications: • Security, safety, or service experience
• Social work experience
• Current certification in First Responder training (CPR, First Aid, Defibrillator, Epi-Pen, and Narcan Administration). Certifications not yet attained by start date must be attained without delay and with the assistance of the College.
• Demonstrated understanding of anti-bias practices and commitment to social justice values and practices
• Mental health first aid training and or certification
• Experience in an education setting and or experience with a student residential population that is gender inclusive


Compliance Requirements: 

Physical Demands: Extended periods of outdoor work and exposure to conditions including temperatures that may range from below freezing to in excess of 100 degrees. The department requires employees to be physically and mentally able to adjust to working in changing environments and conditions. Emergency service and security work requires entry into hazardous environments, exposure to dangerous persons, animals, and substances; and exposure to infectious diseases. A wide range of personal protective equipment is required to be used and maintained, some of which may be uncomfortable or inconvenient to wear. Adherence to specific safety procedures and other precautions is required.

• Rigorous field work requires above-average physical performance, endurance, and superior conditioning. This includes prolonged standing, walking, or running over uneven ground, recurring bending, climbing, reaching, lifting, and carrying of items weighing in excess of fifty pounds and shared lifting and carrying of heavier items, and similar strenuous activities requiring agility and dexterity. Maintaining a healthy lifestyle is paramount to working in an environment in which a large percentage of the community is between the ages of 18-22.

Working Conditions:   

Background Checks:

At Mount Holyoke College, we prioritize the safety and well-being of our community members. To ensure this, we require all new hires, affiliates, and others to undergo comprehensive background checks before joining our institution. Our Office of Human Resources manages and conducts these checks, including screenings for CORI, SORI, credit history, and driver credentials. Additionally, the Five College Office of Compliance and Risk Management works to coordinate and facilitate these checks in accordance with our policies.

Special Instructions for Applicants

Apply online; application materials must include:

  1. A cover letter summarizing interests and qualifications
  2. A complete resume or curriculum vitae (CV)
  3. Contact information for three professional references

Mount Holyoke College is a college that prioritizes gender diversity and welcomes students of all genders. The college is devoted to ensuring that all its employees and students have equal access to opportunities in education and employment. As per state and federal law, Mount Holyoke College does not discriminate against individuals based on their race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status. Furthermore, the college does not discriminate based on gender when selecting students for its graduate program.

Mount Holyoke College is an Equal Opportunity Employer. 

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