Department Summary & Job Purpose:
Mount Holyoke College’s Library, Information, and Technology Services (LITS) Division empowers a diverse and inclusive learning community equipping every person to purposefully engage the world. We connect people with the information, expertise, spaces, and technologies that enhance their work and fuel scholarly endeavor. Mount Holyoke College is part of the Five Colleges, Inc. Consortium along with Amherst College, Hampshire College, Smith College, and the University of Massachusetts, Amherst.
Reporting to the Access Services Night/Weekend Supervisor, the Weekend Associate will join a collaborative team that connects the Mount Holyoke Community to the many information resources available to them virtually and in the library. As a member of the Access Services department within Discovery & Access (DnA), this person contributes to the team’s work of providing circulation services, print and electronic course reserves, stacks management, library billing, library material purchasing, and cataloging services for LITS. This person strives to provide exceptional customer service, and serves as a primary professional staff presence in the LITS complex on weekends during the academic year.
This is a 10 month, benefits eligible, academic year position with a 37.5 hour per week schedule. The work schedule is Saturday-Wednesday during core academic periods. Saturday and Sunday hours are 8:30am to 5:00pm and Monday-Wednesday hours are 9:30am to 6:00 pm. Overtime opportunities are available. The work of this position takes place primarily onsite.
Core Job Duties and Responsibilities:
- Works at the on-site Circulation Desk approximately 25 hours per week, providing excellent customer service while responding to questions in person and virtually.
- Performs shared Access Services responsibilities such as checking library materials in and out, responding to patron inquiries and registering new patrons, processing requests for library materials, running reports using library system software, maintaining assigned stacks floors, and collecting circulation statistics
- Works closely with the Night/ Weekend Supervisor to support the administrative aspects of student employment in the department, and directly supervises and supports a four student supervisory team.
- Provides leadership in the area of student supervision by organizing student training efforts and developing training activities, overseeing scheduling of student shifts at two library service desks, overseeing interviewing and hiring, completing annual evaluation of the student supervisor team, and assisting in payroll processing.
- Oversees approximately 25 student workers during Circulation Desk shifts.
- Furthers the College's diversity, equity, and inclusion (DEI) goals by engaging with colleagues to create a welcoming, inclusive, accessible, and user-centered environment in which a diverse population of students, faculty, and staff can thrive.
- Participates in LITS, College and Five College committees, and engages in other professional activities related to the duties of the position, occasionally requiring travel.
- Attends and contributes to major seminal college events, which may be held at night, on weekends or holidays, and which are part of every employee’s core responsibilities.
- Contributes to a continuous process of assessment to ensure DnA’s success in advancing the College’s evolving goals in light of pedagogical, information, and technology changes.
- Serves as backup to DnA colleagues as needed, and participates in departmental projects related to record and collection maintenance.
- Performs related duties as assigned.
• Two years of experience working in a customer-service role in a user-focused organization.
• Enthusiastic customer service orientation with a record of progressively responsible experience related to duties and responsibilities of the position.
• Ability both to work as a team member and to work independently in the weekend environment when professional colleagues are not available.
• Evidence of supervisory potential is essential.
• Basic knowledge of general office procedures.
• Excellent oral and written communication, organization, and problem-solving skills, as well as the ability to convey technical information to a non-technical audience.
• Flexibility to accept, manage and incorporate change and the ability to manage multiple tasks and priorities simultaneously and effectively in a fast-paced environment.
• Creativity, with a passion for supporting a collaborative work environment. Demonstrated ability to work effectively with a diverse group of faculty, students, administrators, staff, and others.
• Ability to maintain a professional and tactful approach in all interactions, ensuring confidentiality and an individual’s right to privacy regarding appropriate information.
• Bachelor’s degree preferred but we will consider all candidates with experience that supports the requirements of the position.
• Experience working in an academic setting is preferred.
• Library experience and use of library technologies (e.g. a library services platform) is preferred.
• Preference given to candidates with demonstrated success in supervision, coaching or mentoring roles.
We are actively building an organization that values the following skills and abilities. We want to talk with candidates who see themselves broadly reflected below:
• Works effectively in both independent and team environments; is able to set priorities and manage multiple tasks.
• Embraces the opportunity to build a collaborative, accessible, and culturally diverse environment.
• Possesses a love of learning, the ability to think critically with a dash of ingenuity, and enjoys learning new skills.
• Retains the open-mindedness to change their mind, and the confidence to admit to not knowing something as well as to learn and move on from mistakes.
• Understands library services in an academic setting, via past collaborations with libraries/librarians as a colleague or user.
• Shows sensitivity to the diverse needs of others at all skill levels.
• Exhibits excellent and creative interpersonal, communication, organizational, problem-solving skills, and an enthusiastic service orientation.
• Ability to work with computer screens and printed materials.
• Ability to effectively communicate via the telephone, email, and in person.
• Ability to independently lift up to 25lbs frequently and up to 50 lbs occasionally.
• Ability to complete tasks in the library stacks, which includes bending, twisting, squatting, and crawling.
Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.
Special Instructions for Applicants:
Apply online; application materials must include:
- A cover letter summarizing interests and qualifications
- A complete resume or curriculum vitae
- Contact information for 3 professional references
Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.
Mount Holyoke College is an Equal Opportunity Employer.