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Position Detail - Assistant Director, Metrics & Assessment

Assistant Director, Metrics & Assessment

Apply now Job no: 493240
Work type: Staff Full-time
Location: South Hadley, MA
Categories: Career Development Services

Position Type: Staff Full-time

Hours per week: 37.5   

Weeks per year: 52

Work Schedule: M-F, 8:30 AM - 5:00 PM 

Department Summary & Job Purpose:

The Career Development Center (CDC) at Mount Holyoke College fosters lives of intent and purpose through career curiosity, confidence, and knowledge. We support students with all aspects of career development, including exploring their interests, refining career paths, building relevant skills and connections, and gaining practical experience. In addition to advising, resources, workshops, alum and employer events, and jobs and internships, we also improve access to opportunities through the college’s Student Employment and Lynk Summer Funding programs.

The Mount Holyoke College Career Development Center is seeking an Assistant Director, Metrics & Assessment to take leadership on the center's collection and use of data, as well as the administration and maintenance of its technical systems. The Assistant Director (AD) collaborates closely with colleagues both in the CDC and across campus related to data collection and management. The AD manages multiple priorities, assesses and evaluates shorter-term and longer-term goals, and works with a range of students, alumnae, faculty, and staff. This individual works closely with partners in Institutional Research, LITS, academic departments, the Alumnae Association, and Advancement. In addition to data and systems, the Assistant Director provides career advice for undergraduate students and college graduates and contributes to the delivery of career development programs. The AD works closely with the CDC's leadership team.

Core Job Duties and Responsibilities: 

  • Collaborate with CDC colleagues to identify and articulate the performance metrics used to assess the CDC’s progress on a variety of goals, and with the Communications Manager to produce data visualizations that illustrate the CDC’s work.
  • Develop, maintain, and continuously improve a central dashboard and key metrics showing the performance benchmarks established for the CDC, as well as progress toward identified goals. Establish and refine data collection and reporting processes that support the identified metrics, and regularly gather and integrate data so the dashboard can be used to show progress, identify challenges, and inform decisions.
  • Oversee the “knowledge rate” project to collect information on the post-graduate destinations of Mount Holyoke students, in close collaboration with Institutional Research and the Alumnae Association.
  • Hire, train and supervise student staff in their work on CDC data, metrics & research projects.
  • Oversee the use of the CDC’s main career services management system (Handshake) and other career services and contact management platforms (Big Interview, Less Annoying CRM, etc), including reporting on data collected through the systems.
  • Train and support users on the use of the main CSM and related systems and provide information on updates that may affect workflow, including chairing the internal Data & Technology Users Group. Consult regularly with colleagues to continuously monitor and improve the systems, and to resolve technical issues as needed.
  • Work closely with CDC colleagues and cross-campus partners to ensure operating procedures and technology systems related to relationship management, advising, and career development is up-to-date, complement each other, and enable excellent customer service as well as efficient workflows. When applicable, coordinate and/or consult with stakeholders on the assessment and implementation of new technology systems that have the potential to advance the work of the CDC.
  • Design and manage processes for centrally tracking and reporting on student satisfaction, and learning with CDC programs and services. Assess programs and implement program improvements that are responsive to feedback from stakeholders both internal and external to the CDC. Oversee the CDC’s use of assessment tools such as surveys and measures of learning outcomes. Collaborate with the Director and CDC colleagues to create and advance an assessment strategy.
  • Advise CDC and partners on technology systems related to relationship management and advising
  • When applicable, work with relevant College and external research teams to provide advice on available data related to career preparation and outcomes, and compile, clean, and analyze data sets used in research.
  • Participate on the Assessment of Learning Advisory Board to align career development assessment with larger College learning assessment initiatives.
  • Provide career advising and programming for students and alums (~20% of the role). This work includes:
    • Provide individual advising and group presentations on career topics for undergraduate students and alumnae, such as career exploration, conducting an internship or job search, networking, resume and cover letter writing, interviewing, and negotiation.
    • Participate in the Advisor Meetings and stay current on all career development topics
    • Plan and implement events and programs with academic departments and other campus partners.
  • Other duties may be assigned by the supervisor. Occasional evening and/or weekend work is required, as well as occasional travel.

Qualifications: 

  • A bachelor’s degree and prior experience with career advising for undergraduate students; analyzing and managing large data sets; using data in program assessment and to inform decision-making; and experience using technology systems to improve workflows, data accuracy, and to ensure progress toward benchmarks is required.
  • Mount Holyoke College strives to build and maintain a campus environment that is inclusive, pluralistic, and free of discrimination. We strongly encourage you to apply if you are from a marginalized or underrepresented group.
  • We encourage applicants to apply even if they don’t match every qualification below – as career development professionals, we don’t believe in the concept of a “perfect” candidate.

Well-qualified candidates will have:

  • a demonstrated interest in liberal arts issues and an appreciation for the value of a liberal arts education
  • experience collecting, analyzing, presenting, and managing data, and using data to assess progress and inform organizational decisions
  • the ability to counsel and advise college students and college graduates from all academic areas and social identities, and a demonstrated commitment to principles of community and diversity
  • experience with event or program planning and management
  • excellent writing, presentation, interpersonal, organizational, and problem-solving skills
  • an ability to communicate quickly and thoroughly with many different stakeholders in a fast-paced environment
  • proficiency with a variety of technology systems for collecting, analyzing, and visualizing data (examples might include Qualtrics, SPSS, and Tableau) and a high level of Excel proficiency
  • demonstrated ability to utilize computerized employment and contact management systems
  • the ability to work independently and creatively to develop and lead programs, solve problems, resolve differences and contribute effectively to the Career Development Center team
  • a demonstrated ability to work collaboratively with students, faculty, alumnae, and professionals from a variety of fields

Preferred Qualifications:

  • A master’s degree, or commensurate experience, in a related field, 1-3 years of career development experience in a higher education setting, and/or experience designing and managing an assessment strategy are preferred.

Physical Demands: 

  • Sedentary
  • Talking: Sufficient clarity of speech required includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone.
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
  • Visual acuity: The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal, and reading

Working Conditions: 

  • The employee is not substantially exposed to adverse environmental conditions (such as in typical a office or administrative work).  

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants

Apply online; application materials must include:

  1. A cover letter summarizing interests and qualifications
  2. A complete resume or curriculum vitae
  3. Contact information for 3 professional references

Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

Mount Holyoke College is an Equal Opportunity Employer. 

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