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Position Detail - Access and Outreach Associate

Access and Outreach Associate

Apply now Job no: 493286
Work type: Staff Full-time
Location: South Hadley, MA
Categories: Library Services

Position Type: Staff Full-time

Hours per week: 37.5   

Weeks per year: 52

Work Schedule: Monday through Friday, 9:30 am-6:00 pm 

Salary range: $20.50 to $22.00 per hour

Department Summary & Job Purpose:

Mount Holyoke College’s Library, Information, and Technology Services (LITS) empower a diverse and inclusive learning community equipping every person to purposefully engage the world. We connect people with the information, expertise, spaces, and technologies that enhance their work and fuel scholarly endeavors. Mount Holyoke College is part of the Five Colleges, Inc. Consortium along with Amherst College, Hampshire College, Smith College, and the University of Massachusetts, Amherst.

Reporting to the Director of Discovery and Access (DnA), the Access & Outreach Associate is a member of a collaborative team that connects the Mount Holyoke community to the many information resources available to them virtually and in the library. As a member of the Access Services department within Discovery & Access (DnA), this person contributes to the team’s work of providing circulation services, print and electronic course reserves, stacks management, library billing, library material purchasing, and cataloging services for LITS. This individual performs a wide variety of library public service duties, provides excellent customer service, and delivers new and innovative programming that encourages the use of LITS spaces and services.

The work of this position takes place primarily onsite, and schedule adjustments may be implemented as the work of the department and programming schedule requires.


Core Job Duties and Responsibilities: 

  • Works at the Circulation Desk approximately 20 hours per week, serving as a shift lead and overseeing approximately 20 student workers during these shifts. 
  • Performs shared Access Services responsibilities such as checking library materials in and out, responding to patron inquiries and registering new patrons, processing requests for library materials, running reports using library system software, maintaining assigned stacks floors, and collecting circulation statistics.
  • In consultation with campus partners, develops and maintains circulating collections that support the whole student and align with our holistic understanding of what it means to be part of a racially, culturally, and gender-diverse residential campus community. Supports these collections by completing inventory, performing routine repairs, cataloging new purchases in the library services platform, communicating lending policy and documenting processes for Access Services colleagues, and submitting purchase requests for new and replacement items. Examples of such collections include the BeWell collection, leisure collections, and circulating equipment collections.
  • Imagines, develops, and delivers programs that encourage the use of LITS spaces and services, support LITS and College goals, aim to increase student success, and strengthen connections between LITS and campus partners. Works closely with LITS colleagues to support shared interdepartmental programming efforts, in both leadership and team-based roles.
  • Directly supervises one student in the Access Services Library Fellow position and a small group of students serving as LITS Ambassadors, providing campus outreach and peer-to-peer programs. Assists with training and evaluation of all Access Services student workers.
  • Furthers the College's diversity, equity, and inclusion (DEI) goals by engaging with colleagues to create a welcoming, inclusive, accessible, and user-centered environment in which a diverse population of students, faculty, and staff can thrive.
  • Participates in LITS, College, and Five College committees, and engages in other professional activities related to the duties of the position, occasionally requiring travel.
  • Attends and contributes to major campus-wide or LITS sponsored events, which may be held at night, on weekends or holidays, and which are part of every employee’s core responsibilities.
  • Contributes to a continuous process of assessment to ensure DnA’s success in advancing the College’s evolving goals in light of pedagogical, information, and technology changes.
  • Seeks to improve library services, incorporating an understanding of the needs of structurally disadvantaged groups.
  • Regularly assists DnA colleagues as needed (e.g. course reserves, digitization, and acquisitions support), and participates in departmental projects related to record and collection maintenance.
  • Performs related duties as assigned.


• Two years of previous library experience and comfort using library technologies and standard library equipment (e.g. library services platform, course reserves management software, OCLC Connexion, public access computers, etc.)
• Enthusiastic customer service orientation with a record of progressively-responsible experience related to duties and responsibilities of the position
• Ability both to work as a team member and to work independently
• Evidence of supervisory potential
• Basic knowledge of general office procedures
• Excellent oral and written communication, organization, and problem-solving skills, as well as the ability to effectively convey technical information to a non-technical audience
• Flexibility to accept, manage and incorporate change and the ability to manage multiple tasks and priorities simultaneously and effectively in a fast-paced environment
• Creativity, with a passion for supporting a collaborative work environment. Demonstrated ability to work effectively with a diverse group of faculty, students, administrators, staff, and others
• Project management skills and demonstrated ability to set priorities, juggle multiple tasks, and guide projects to fruition
• Ability to maintain a professional and tactful approach in all interactions, ensuring confidentiality and an individual’s right to privacy regarding appropriate information

Preferred Qualifications:

• MLS/MLIS from an ALA-accredited program, or education and experience sufficiently relevant to substitute for the ALA-accredited degree
• Experience working in an academic setting is preferred.
• Preference is given to candidates with demonstrated success in supervision, coaching or mentoring roles.

We are actively building an organization that values the following skills and abilities. We want to talk with candidates who see themselves broadly reflected below:

  • Works effectively in both independent and team environments; is able to set priorities and manage multiple tasks.
  • Embraces the opportunity to build a collaborative, accessible, and culturally diverse environment.
  • Possesses a love of learning, the ability to think critically with a dash of ingenuity, and enjoys learning new skills.
  • Retains the open-mindedness to change their mind, and the confidence to admit to not knowing something as well as to learn and move on from mistakes.
  • Understands library services in an academic setting, via past collaborations with libraries/librarians as a colleague or user.
  • Shows sensitivity to the diverse needs of others at all skill levels.
  • Exhibits excellent and creative interpersonal, communication, organizational, and problem-solving skills, and an enthusiastic service orientation.


Compliance Requirements: 

Physical Demands: 

• Employee operates office equipment and computers to perform essential duties and responsibilities.
• Sufficient clarity of speech required includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Completes tasks in the library stacks, which include bending, twisting, reaching, lifting, pushing, squatting, and crawling.

Working Conditions:   

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants: 

Apply online; application materials must include:

  1. A cover letter summarizing interests and qualifications
  2. A complete resume or curriculum vitae
  3. Contact information for 3 professional references

Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

Mount Holyoke College is an Equal Opportunity Employer. 

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